• December 2, 2021

IT Support Services are vast industry offering solutions to various problems that arise in the IT sector. Basically, they refer to the entire process of offering IT support to various types of IT-related concerns including server set up, database management, internet marketing, cloud computing and many more. The main aim of these technical services is to ensure that all IT-related functionalities are running smoothly. As compared to a computer center, IT Support Services are not only cost-effective but also offer greater level of service due to their expertise.

These managed IT support services are available on many platforms including Windows Server, Linux, Citrix, IBM and others. However, most organizations prefer to outsource their IT Management Services to specialized companies providing information security management services. These managed solutions include deployment of applications and servers, security updates, configuration management, archiving, recovery management and other related IT functions. This form of managed services helps organizations to save money, time and resources. For instance, if a web portal developed by an IT company fails to load properly then it will be taken care of by the information security management services.

On the other hand, the technical support services include hardware maintenance, refurbishing, upgrading and other related IT functions. They may require access to specific software or even an electronic copy of a user’s data or installation of specific softwares. Depending on the requirements of the organization, these technical support providers may require the assistance of a network expert, troubleshooting technicians, software or hardware engineers, security or auditing professionals and others. In some cases, IT technical support may require the assistance of a trained assistant who would help the IT service provider during setup, maintenance and upgrading activities, installation of new software and hardware, etc. Such assistants may need to be on regular call to ensure that the organization is running efficiently.

Cloud computing is emerging as an ideal way to deliver IT support services to organizations. It provides IT support 365 days per year. The process involves the provision of computing resources to users via the Internet. The advantages of this kind of managed service are that it uses a managed infrastructure consisting of powerful machines like servers, client machines and laptops, storage appliances, workstations and virtualization platforms and reduces IT costs.

Outsourcing IT support services is becoming very popular because of its inherent advantages. For starters, it can help you manage different types of IT related activities, while providing maximum flexibility. Here, we have listed some of the different types of outsourced IT support services:

End-to-End Service Provider. End-to-end service providers are the ones who provide technical support services by enabling business applications and solutions to be accessed from a remote location. With the help of such services, organizations can save both time and money on their IT costs. The providers manage the different types of IT services such as desktop, server, client server, networking, and mobile services. Some of the companies providing managed services are Microsoft Business Solutions, IBM WebSphere, The Linux Foundation, Cogentrix, NEC Univerge, SaaS Alliance, NetIQ and many more.

Help Desk Providers. IT help desk providers are IT support service providers who can help desk calls through a web interface. These companies also manage various types of IT solutions for clients. To provide these services, they use specialized computer equipment and software, network connectivity and data storage. Their solutions include data storage, data backup and help desk services with telecommuting, voice over IP and video conferencing.

On-site Service Provider. Companies that want to deploy data storage and other off-site resources can hire an on-site service provider. They offer more customized and cost-efficient services than the other two service providers.